Privacy Policy

Last updated: November 23, 2025

Introduction

Crochetneedle respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you fill out our contact form
• Email address for communication purposes
• Messages and inquiries you send to us
• Information about your event requirements and preferences

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages you visit and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill your event decoration requests
• Send you information about our services (with your consent)
• Improve our website and services
• Analyse website usage and trends
• Personalise your experience on our website
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (such as website hosting, analytics, and marketing services)
• With advertising partners (such as Google Ads) for the purpose of displaying relevant advertisements and measuring campaign effectiveness. These partners may use cookies and similar technologies to collect information about your online activities.
• When required by law or to protect our rights
• With your explicit consent

We may share aggregated, non-personally identifiable information with third parties for analytics and marketing purposes.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. For more information, see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your personal data for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Opt-Out: Opt-out of marketing communications and targeted advertising

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When we no longer need your personal information, we will securely delete or anonymize it.

Contact form submissions and inquiry data are typically retained for up to 3 years for business and legal purposes, unless you request earlier deletion.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your personal information receives adequate protection.

UK Privacy Rights

If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process your personal information based on legitimate business interests, contract performance, legal compliance, or your consent.

In accordance with UK data protection laws, we are registered with the Information Commissioner's Office (ICO) and comply with all applicable data protection regulations. You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated. For more information, visit ico.org.uk.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Crochetneedle
30 The Queen's Walk, London SE1 7PB, United Kingdom
Phone: +442079678021
Email: info@crochetneedle.world

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